The Role of Emotional Intelligence in Product Leadership

Sharin Khander
3 min readNov 22, 2023

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sharin khander

Running a product team in the era of AI and the blockchain is akin to navigating a dense jungle. For leaders steering the ship through this wild terrain, the ability to master emotional intelligence isn’t just a skill; it’s the compass that guides you through the thick of challenges.

I dive into the gritty reality of leading a product team, where every decision, every mood, can make or break not just the team but the entire company’s performance.

The Product Leadership Struggle:

Running a product team is no walk in the park. It’s a high-stakes game with all eyes on you. Millennials, often lauded for their collaborative spirit and innovative thinking, find themselves at the helm of a ship navigating stormy seas of deadlines, customer expectations, and market competition.

  1. The Weight of Responsibility:

Picture this: you’re a product leader standing at the intersection of deadlines and expectations, juggling the demands of stakeholders, customers, and a team relying on your guidance. The pressure is real, and the decisions made in the heat of the moment can set the course for success or failure.

2. Eyes Everywhere:

The spotlight is harsh for anyone. With the ever-present gaze of team members, executives, and customers, composure becomes a superpower. Emotional intelligence isn’t just about understanding and managing your emotions; it’s about doing so under the scrutiny of a watchful audience. As a leader, your demeanor can set the tone for the entire team, influencing morale and productivity.

3. Composure in Chaos:

Running a product team often means wading through chaos. Whether it’s a tight deadline, unexpected setbacks, or conflicting opinions within the team, maintaining composure is the difference between a successful navigation and a shipwreck. Emotional intelligence allows leaders to keep their cool, make informed decisions, and inspire confidence in their team even when the waters get rough.

4. Team Dynamics and Performance:

The success of your product team is deeply intertwined with your ability to understand and manage the emotions of team members. A leader’s mood can set the tone for the entire team, affecting collaboration, creativity, and overall performance. Emotional intelligence isn’t just a personal skill; it’s a team dynamic optimizer.

5. The Ripple Effect on Company Performance:

In the world of product development, every decision and every interaction has a ripple effect. A leader’s emotional intelligence influences not only the immediate team but also the overall company culture. A positive, emotionally intelligent leader can create an environment that attracts top talent, fosters innovation, and propels the company ahead in the market.

Leading a product team is a high-stakes game, and as a product leader emotional intelligence is the secret weapon in your arsenal. The ability to navigate the jungle of responsibilities, maintain composure in chaos, and understand the emotional pulse of the team is what sets successful leaders apart.

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Sharin Khander

Once an engineer, now a product manager. I like to simplify the complex and the technical.